Andersen Sash Balancer

A home owner from Dry Ridge, Ky says:
I need to replace a pair of sash balancers on a window. The numbers on the balancer are 11600R-2 and 837K24 04 06. Would that make it a part number 837?

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Tom from SWISCO responded:
It's hard to tell. Could you show me a picture of the "837K24" number string? Sometimes seeing how the numbers are printed is just as important as the numbers themselves.
A home owner from Dry Ridge, Ky says:
Here's a pic per your request
Andersen balance
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Paul from SWISCO responded:
Thank you! That is perfect. I agree with your original assessment, our 24-837 would be our best match.
How to replace an Andersen Window Balance
How to replace an Andersen Window Balance
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