Andersen Window Balance

A home owner from Arlington Virginia says:
The Andersen Window Balance i need to replace is
# E38-9P-27776 i don't see this number in all the balance listed.
Can you pleas tel me what number replaces that balance?
Thank You
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Paul from SWISCO responded:
Thanks for posting! I believe that the key stamp on this balance is the 9P-27. Therefore, I would recommend that you take a look at our 24-939 Andersen sash balance, which can replace window boxes with the stamp 927.
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