Andersen sag

Could you tell me what numbers were printed on your original balance box? That will allow us to determine exactly what you need.

Thanks, Ryan. Yes, there should be more stamps. Knowing each number printed on it will help us. "#" is the most common symbol, and usually indicative of the right number, but there are other configurations. It's frustrating, but sometimes even the size and font used to print the stamp is just as important as the number itself. Seeing pictures of each stamp would be the fastest and most reliable method of recommending the best match, if that's a possibility.

Perfect. The key number here is "731." I recommend our 24-737 balance, which is meant to replace balance stamped with that number.

That's odd. Your balance definitely has "731" stamped on it, which is for a much lighter sash. That's a pretty big jump. Did you ever find that your old balances did not work properly? Just to be safe, can you give me the height of the visible glass for both the top and bottom sash?

Thank you again for your patience. The size of your glass indicates a 24-737 would be the best match. This is a peculiar case. I do not know why your balances were failing, all clues point to the 24-737 as being the one you need. It's possible someone replaced the glass with something heavier at one point in the past. If you want to try it out, you could try the next balance up, but I cannot guarantee that this will work. I am sorry we cannot give a more definitive solution.

To be honest, at this point I think it's best to go a few levels up. See our 24-1033, which can support 20 pounds. I can't guarantee it will work, but you have such a strange setup that I don't think anything will be an exact match. This may be your best bet.

Thanks for the order, Ryan. Let us know how it works out.