Andersen windows are failing

Question

We bought a older home 2004 with Andersen windows. Not sure what series they are. The window in bedroom top sash drifts down upon locking window you have to push the window up. What is the problem and how to fix? Also the kitchen window needs a screen it didn't come with one. How do I find the screen so I can order a new one.

Dave Sr. · Accepted Answer

Hello there. It sounds like you may need to replace your Andersen window balances. See this blog article here that includes a video showing how to remove and replace them. As for the screen, try contacting a hardware store in your area who make window screens; maybe they can help. If not, you will need to contact an Andersen dealer to have them supply you the screen. Also, for the heck of it, check around in your basement, maybe behind the heater, to see if the screen is hiding there. When constructing a house, this is often the place where screens that were never used might be left behind.