Anderson Casement Window Parts

A home owner from Rockaway, NJ says:
Hello; I purchased the operator plastic cover and a new handle but this did not solve my problem of the window not closing. It opens but won't close. When I take off the cover the big round screw comes out of the unit. The number on the arms are 1361318 Anderson Windowalls. I took pictures so I'm hoping you can tell me what part number(s) I need to replace the entire mechanism that cranks open the window. Thanks for your help and time. Can I send pictures? Caroline
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Paul Sr. from SWISCO responded:
Yes, it sounds like the operator is broken. Please send your photos of the window and operator and we will help solve your replacement problem.
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Donna from SWISCO responded:
Take a look at SWISCO product code 39-147, this might be the operator you are looking to replace.
A home owner from Rockaway, NJ says:

Based on Paul's response to my inquiry, see below, attached is the operator and arms that I need to replace. The number on the Arm is 1361318. (See picture 001) I already purchased the plastic cover and the handle from you thinking this was the problem, but it didn't. I looked at my other window, which is the same, and the big round screw that the crank handle screws onto does not pull out from the operator, which it does from the window not working. Please let me know, based on the attached pictures, what I need to purchase. Thanks ever so much for your time and help.

Caroline C
Customer image of their Andersen window operator.
The description on the operator arm:
Andersen Windowalls
Bayport, Minn. 55003
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Dave Sr. from SWISCO responded:
I believe the worn gear is pulling out of the operator which means it's time to replace the complete operator. It looks like our part 39-147. You can go and compare it with your original.
A home owner from Rockaway, NJ says:
Can you tell me if I order the operator you indicate below, does it come with the arms and screws? Carol C
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Donna from SWISCO responded:
The 39-147 comes as shown in the image on the product page, and yes, installation screws are included.
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