Anderson Sliding door

A handy person from NY says:
July 23, 2020
Anderson sliding door 12' with three panels. Center panel is sliding. I ordered an outside handle from you but it doesn't work. It looks like the original handle (which i don't have) slid between the sliding panel and the fixed panel and hung over the glass outside. When closed the sliding door covers the rail on the fixed panel. Hopefully you can help?
Thanks.
Scott
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Casey from SWISCO responded:
July 27, 2020

Hi Scott,

The handle in your photo appears to be a match to our 88-013 and 88-014 Andersen pulls. That being said, none of our pulls are meant to slide between the door panels as you're describing. If these pulls won't work for you, I would recommend contacting Andersen directly to discuss your replacement options. Good luck with your repair!
Andersen Interior Pull Handle, 5-1/2"
Andersen Interior Pull Handle, 5-1/2"
88-013
$37.95
Andersen Exterior Pull Handle, 5-1/2"
Andersen Exterior Pull Handle, 5-1/2"
88-014
$37.95
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