Anderson window balance

A home owner from Buckeye, WV says:
I have submitted request before (Ref# D6 956) but did not include photo. Numbers on flap are (the best I can tell) 927 1 r3 696. Your help is greatly appreciated. Thank you, Vickie
User submitted a photo of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Hello! I recommend our 24-939. This can replace Andersen balance boxes stamped with "927."
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