Another unit in my building

Hello! This balance is similar to our Series 377, but the top fitting is actually our 19-041. It may look the same at first glance but there are some important differences that render them incompatible.

This, in addition to the bottom fitting lacking any wings, means your balance will have to be custom made. Before we go any further, I just had a few questions I'd like you to clear up.

First, can you confirm the depth of the bottom fitting? It should be either 1-1/8" like our 15-001 or 1" like our 15-002. Can you also confirm the weight of the sash? Your stamp is 2940, which indicates support for sashes weighing only 23 through 28 pounds. That's way, way lighter than the 40 pound estimate that you gave me, so I think it would be wise for us to clear that up beyond any shadow of a doubt before we move forward. Please give me the exact weight, down to the ounce.

Once we have that information, I'll email you a purchase link and price quote that will allow you to add 10 balances made to this configuration to your cart.

Awesome, thank you! I await any data you can get me.

I unfortunately do not recognize that cap. Would it be possible to see a picture of where it installs? That may give me a better idea of what it is and what its function is.

Thanks! If your sash weight is 40 pounds then 2960 actually won't be sufficient, either, since that only holds 35 pounds maximum. You will instead need the 2970 option. That carries 39 through 42 pounds. Note that if your sash weight falls at all outside of that range then this will not work. We always recommend getting an EXACT sash weight, down to the ounce. These are delicate systems and you really don't want to estimate. As you can see, you only have a few pounds to work with. Don't guess. It's worth it to save yourself a headache later, trust me.

That aside, I'll email you a custom order link now for 26 balances made to this configuration.

That bottom cap is unfortunately not something that we can supply. This looks like it was part of the sash frame, which means the original manufacturer of the window may be your best bet to get a replacement. Just keep in mind that they may not sell this little piece by itself, just the complete sash.

Great, thanks for confirming. That would be 2965, which carries 35 through 39 pounds.

I guess I'm a little confused as to how many balances you wanted. You said before that you wanted 26, but now you're saying you only want 10. Can you confirm?

Okay, so just to confirm, you want to place an order for the following:

• 30" long 2960 stamp balance with a 19-041 top and 15-005 bottom, quantity 10
• 30" long 2965 stamp balance with a 19-041 top and 15-005 bottom, quantity 26

Assuming that this is correct, I will email you two purchase links for these balances right now. Note that a bulk quantity discount only applies if the balances are identical, so they won't be lumped together.

If you wanted to make any changes, just let me know and I would be happy to do so.

Oh, I'm sorry about that. I must have had my wires crossed for that shoe.

If the 2960s are still a little heavy then 2965 should be perfect. So I'll email you a new link for 36 of those.

Once again I'm happy to make any changes you need.