81-087 Will Not Work For Me

Home Owner from Indianapolis

Jul 8, 2021 12:23 pm

I ordered Product Code: 81-087 based on some customer questions & feedback, however, I don't think these are going to work. The wheels don't retract enough to provide the clearance me door requires. Do you have any ideas. Sorry no measurements, I may need to disassemble again to provide this detail.

3 user uploaded images

4 Replies

Tom from SWISCO

Jul 14, 2021 10:43 am

Thanks for posting. Your roller looks like a dead ringer for our 81-087. You said that the wheels didn't retract far enough, which sounds like an issue with size. I know you said no measurements, but we won't be able to move forward without them. We need to know exactly how yours differs in size in order to find a better match. You can see our 81-087 dimensions below for a reference of what's most important.

Alternate image for 81-087

Home Owner from Indianapolis

Jul 16, 2021 5:58 pm

The body does seem to be identical, it's the wheel diameter that's my problem. Mine appear to be 1 1/4 or smaller. Perhaps replacing the wheels?

5 user uploaded images

Tom from SWISCO

Jul 19, 2021 8:43 am

Thanks! That makes sense, based on the issue you describe. The bad news is that I couldn't find a version of the 81-087 with just a 1-1/4" diameter wheel. Normally you can adjust the wheels to make up the difference, but in your case the size difference is likely too much. 1-1/2" vs 1-1/4" is really pushing it so I'm not surprised to hear it didn't work.

Since there is no 1-1/4" version of this product, the only solution I can offer is to drill out the wheels in the new roller and replace them with our 81-266 wheel and axle kit. This comes with 1-1/4" wheels so they should work perfectly fine, it's just a matter of installing them in the assembly.

I am sorry that I can't offer an easier solution.