Are new rollers returnable?

A home owner from Durango, CO says:
I have BetterBilt sliding doors from 1992. Your 81-030 looks right, but what if I'm wrong? Can I return unused product for full refund to my credit card?
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Dave Sr. from SWISCO responded:
Here is a link to our return policy: Return/Exchange Policies. We hope this helps answer your question.
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