Assistance with finding and replacing the top sash lock

Question

Hi there,

I am working on a window in a property I recently purchased. I'm not able to identify the window manufacturer so I was hoping you could help with the following issues:

The top sash lock (name?) is broken but I am not able to source the right part to replace it. I couldn't even remove the existing sash lock as it appear to be embedded within the window. Not sure if I need to do something different
The window has a broken rubber stopper where the top part of the channel balance rests. Do you know what those pieces are called and if you sell replacements? The channel balance is a 2630.

If you can help me identify this window and/or sash lock part, I'd appreciate it very much.

Best,

Azam

Tom · Accepted Answer

Thanks for contacting us, Azam. It looks like you have the old discontinued Silverline Swinger window. While this window isn't made anymore, we still carry hardware for it.

The black nylon piece you show in the first photo is a piece broken off of the 18-027 tilt latch. This serves the double purpose of holding the balance down, like a top sash guide. You need to raise the sash if you can, or try to lower the balance back under the tilt latch.

Once the sash and balance are aligned, you can try to raise the sash up to the 16-009 take out clip to disengage the balance. Then pull back the tilt lath and swing the sash towards you. That will allow you to replace the hardware more easily.

If you need to replace the balances as well as the tilt latch, let me know. These have to be custom made and they take a bit of explaining, so if you need them I'll go over the information necessary to proceed.