Atrium double hung tilt in windows

A contractor from Suffolk County New York says:
August 8, 2012
My Atrium windows are approximately 15 years old and were made in their North East Plant which was shut down some years ago. I spoke to a representative at Atrium in the Carolinas and he referred me to Swisco. He said I need a "Balance Winding Tool" to wind the spring balance that has gotten loose. The lower sash will not stay up, it falls when it is lifted. The only winding tool that came up during my such on your website was for non-tilting windows.

Do you have what I need?

If pictures would be helpful, please let me know.


Thank you,
Sid
Profile picture of Paul
Paul from SWISCO responded:
August 8, 2012
Thanks for posting! It sounds like the tool you need is our 75-006 Spiral Balance Charging Tool for Tilt Windows.

Make sure to also see our tutorial video on how to replace tilt-window spiral balances. This video will show you the proper method for charging your hardware.
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.