Atrium window

Handy Person from House
Thanks
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Emily
Emily from SWISCO
SWISCO
Expert

Hey there!

I'm not sure what you may have here at first glance. Can you show us a photo of how the balance connects to the pivot shoe? Seeing a balance in an undamaged condition would be ideal. Can you also write out the width and depth of the metal channel along with the stamp?

Handy Person from House

Inside 5/8 inch wide

26 inches long

The upper clip 1 1/4 inch just clips in round hole on top. 2pulley system attaches to bottom spring where it broke and the metal end goes in the window pivot. Its a tilt out window.

Stamp on assembly is as follows3702 072004 unique balance 250

Emily
Emily from SWISCO
SWISCO
Expert

Thanks for getting back to us. Were you able to confirm the depth of the metal channel as well? Your stamp is also a little odd. Can we see a clear photo of the numbers stamped on the metal channel? We also need to see a photo of how your balance anchors to the pivot shoe. I'm not quite sure what you have here so those details would be a huge help. 

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