Attaches window sash to balancer

A contractor says:
The picture is of the clip still installed in an existing window
Thumbnail of the uploaded file named 3681B2A6-FC30-4876-8622-F5B73ED21EF4.jpeg
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Paul from SWISCO responded:

We can help you with a replacement pivot shoe, but we need a little more help from you first. You will need to remove the pivot shoe from the window and upload an additional photo of it removed from the window. We also need to know the width, height, and thickness of the pivot shoe. These measurements are important when determining a replacement part.

A contractor says:
How do I remove the shoe from the track do I cut a slit in it? yes
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Paul from SWISCO responded:
See the attached video below, this should help you remove the shoe
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