BFS Window Channels

Question

Hi - I have a sash non-tilt sliding window that has two broken channels on it (the hooks broke off which renders them useless). The home was originally built by Ryland Homes and the windows are made by BFS, at least that's what's stamped into the locks. They have not been replaced since we are the original owners of the home.

I have removed the channels and am including some pics in this submission. The information is as follows:
Width: 1/2" channel
Top: 19-005
Shoe: 15-002
Balance weight: 24-7 (stamped on side of channel)

What you'll notice is that I can't find the right Top/Shoe combination on your website and customer support requested that I submit the photos to the experts. Your website is EXCELLENT btw! I have learned how to easily remove/add channels from the frame and you guys seem to have all that I need, I just need the right combo of parts!

Thank you,
Courtney

User submitted photos of a window balance.

Paul · Accepted Answer

Hey, Courtney, thanks for posting. I'm glad you like our site! Hopefully we can sort this out for you.

Now, like you said, we don't have a standard Series that matches this attachment combination. That means that your balance will have to be custom made. Before we can begin, though, I'd like just a bit more information.

First, can you confirm that your bottom shoe is the 15-002? You should also consider the 15-001 as a possible replacement. The key dimension here is the depth. The 15-002 has a depth of only 1", but the 15-001 has a depth of 1-1/8". Let me know which is closer.

Can you also let me know the weight of your window sash? That should be all we need!