Tom from SWISCO responded:
May 17, 2023
Hello! I am very familiar with this balance design and we can supply it to you. However, it's not a stock configuration and so must be a custom order. Your photos tell me just about everything I need to know to get started, but I need a couple more details clarified before we get started. First, can you show me a clear picture of the clip at the end of the cord? It should be either a screw-on clip or a hook. Can you also tell me how many balances you wanted to buy? Once I have those two pieces of information, I'll email you a purchase link and price quote that you can use to add that quantity to your cart. You may then checkout as normal. |
Tom from SWISCO responded:
May 18, 2023
I'm afraid these new photos don't show me the clip I need to see. To clarify, this is at the very end of the cord and is what the balance uses to anchor to the window track. Without that, I'm afraid we can't proceed. It is an essential detail. You would be better served using an undamaged version of this balance as a reference. The cord looks like it snapped on this model so the clip in question is likely missing. |
Tom from SWISCO responded:
May 19, 2023
Sounds good! We'll be here to help whenever you can get that picture for me. |
Tom from SWISCO responded:
May 24, 2023
Perfect, thank you. Looks like your clip is the screw-on type, which is exactly what I needed to know. What I'll do now is email you a purchase link and price quote that will let you add 4 of these to your cart. You may then checkout as normal. Please let me know if you had any questions. |
Tom from SWISCO responded:
May 25, 2023
I'm not sure if I understand your request. Are you saying you want to order 10 more balances in this size? Can you please clarify? |
Tom from SWISCO responded:
May 25, 2023
Yes, we sell the bottom shoe separately. This is the only component of this balance system that we sell separately. See our 15-230. Dimensions for 15-230
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