Balance replacement help!

Question

It's this piece with the numbers on it. It's inside the side window track. It is the part that helps open the window

Jasmine · Accepted Answer

Thanks for reaching out! I am confident that we can provide you with a replacement balance, however, to be absolutely sure, I'll need to see a photo of an undamaged balance removed from the window.

I am specifically looking to see any attachments that could be connected to the balance or that may still be in the window channel, connected to the bottom of the sash. Let me know if you have any questions.