Cannot Find My Balance

A home owner from Deltona fl says:
I have a kinco balance that has broke, it's a 2820 with a bb at the end.i don't see a replacement for it on your site, is it repairable or do you have a replacement?
User submitted a photo of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
This looks like a typical balance. I see you were looking at our S351-21. In what way does this balance differ from yours?
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)