Balance Channel Replacement Help

Question

Hi, my window does not stay open when attempting to open it. The bottom of the balance channels lift off the window and do not provide a snug guide for the window. Its unclear to me if these original guides are the correct ones to use (I recently purchased the house and this window has always been a problem, so I added some details on the window below).

After looking at your online help material, it seems I may need a custom order given a pulley is located in the bottom guide of my channels. Can you help me identify the correct replacements needed? Some measurements:

Window: 21.5in width, 17.75in length, 7.6lbs weight
Balance Channel: 14 2 (B.S.I) PC stamp, 14.625in length (without guides), 0.625in width, 1.0625in depth (bottom guide).

Emily · Accepted Answer

Hi there!

You're correct, this balance will indeed have to be a custom order. You have an extended travel channel balance which is a special type of balance that can't be replaced by any of our stock options. As you probably noticed, the pulley wheel is actually built into the bottom shoe, rather than the metal channel itself. In addition to that, the cord has an extended travel and even the metal channel itself differs from any stock option we carry. Rather than being measured on a full inch, your metal channel is 14-5/8" long. We can help but we'll need to see a clear and up close picture of the metal clip at the end of your cord. I can't quite make out its full shape. Can you also tell me how many balances you will need? Our minimum for custom orders is 2.

Your 14 2 stamp can support a sash weighing 6 to 9 pounds so this calibration should be perfect for your window. It's possible your balances are just too old but if you have any doubts you can always triple check the sash weight to be sure.