Balance Channel and t-lock balance shoe

A home owner from Medina Ohio says:
August 9, 2019
I broke the little metal hook at the top of the balance channel trying to get it hooked back in. Trying to order a replacement. The letter/number combo stamped on my Ply-Gem builder grade single hung window is C28. Does this mean I select C for a 28" channel? I just want to be certain I order the correct one. Thank you.
Lori
Thumbnail of the uploaded file named window channel 28C
Profile picture of Paul
Paul from SWISCO responded:
August 14, 2019

That could possibly work, but to be 100% safe and certain, it would be best to remove your sash and weigh it on a scale. From there, you can go to the sash weight chart on the product page to confirm the correct spring option.
28" Series 795 Channel Balance
28" Series 795 Channel Balance
S795-28
$13.61
How to Install a T-Lock Shoe on a Channel Balance
How to Install a T-Lock Shoe on a Channel Balance
VIDEO
WATCH >
How to Convert a Crossbow Balance to a Channel Balance
How to Convert a Crossbow Balance to a Channel Balance
VIDEO
WATCH >
How to install the 26-200 Screw Plug
How to install the 26-200 Screw Plug
VIDEO
WATCH >
Modifying the Series 795 Balance
Modifying the Series 795 Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.