Balance accessory ID

A quick learner from USA says:

Hi. Hope you can help. These are PGT windows. I have three pictures of the balance guide and also of the top guide. Not sure if there is a left and right ? The top guide may be broken or just worn ?

I appreciate your help or comments. Thank you , Sue
User submitted photos of a window balnace top.
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Tom from SWISCO responded:
This looks a lot like our 19-005. They don't come in left or right. Check out the video below to see how you might reinstall a replacement on your balance.
A quick learner from Florida says:
Hi. Looks good for the balance. The video was very helpful.

Next problem is the top guide. That's why I asked if there was a left and right. These are PGT windows.

You guys are great ! Asking help one more time. I appreciate it. Thank you , Sue
User submitted photos of a window balnace top.
Profile picture of Tom
Tom from SWISCO responded:
Thank you for your patience in this matter. We are currently working on a possible replacement for this top sash guide. It looks like a close match, but I will let you know as soon as it is online and available to view.
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Tom from SWISCO responded:
Alright, please see our new 18-015 and let me know if you could use this as a possible replacement.
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