Balance assembly

Question

I have a broken spring on one of my certainteed windows. Could you please help me find the correct part. It is a double hung window with high impact glass. There are two spring coils in the unit.

Emily · Accepted Answer

Hello!

Thanks for reaching out to us. We're happy to look into this. Can you upload photos of the pivot shoe? If we can ID that first, we can determine the compatible coil springs.