Balance assembly parts needed

Thanks for reaching out to us. I'm afraid this sticker doesn't help identify your hardware. May we see photos of an undamaged balance assembly removed from the window? We'd like to see the attachments that go with it as well. 

It looks like your photos didn't come through. I'm sorry about that. Can you try re-uploading them for us? 

Yes! You can email your photos to help@swisco.com with the reference number D325185. 

Thank you very much! We don't sell an identical match for this pivot shoe but the 15-228 may be worth considering. This part is compatible with the 1/2" S160 and 3/8" S165 coil springs. Based on the look of your old spring housing, I suspect your spring may measure 1/2" wide but I recommend measuring the band to be sure. 

I'll be here if you have any questions. 

Dimensions for 15-228