Balance channel - Jeld Wen Non-Tilt

A home owner from 94587 says:
June 27, 2020
Looking for a replacement balance channel for a non-tilt Jeld Wen Window.
The channel marking is "24 5". It's 1/2" wide and the channel length is 24-5/8". Both top and bottom channel fittings have wings.

I have also attached the top sash guide. Want to know if 5/8" TOP SASH GUIDE Product Code: 18-008 is a good replacement because the dimensions are similar.

Thank You,
-Chris
Thumbnail of the uploaded file named 24 5 BSI balance stamp
Thumbnail of the uploaded file named 00076432-FB72-47D7-8B9E-74A5F02CE3D5.jpeg
Thumbnail of the uploaded file named A1F4DFDD-FF33-4479-809A-9FFDFBC76795.jpeg
Thumbnail of the uploaded file named B95F8EDF-D884-4DB6-B809-E78961E6A863.jpeg
Thumbnail of the uploaded file named 083C6D76-2D70-4F7F-83B5-37CA55C18248.jpeg
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Tom from SWISCO responded:
July 1, 2020

Hello, Chris. We can supply a replacement for this balance, but we can't supply this as a stock item. It will have to be a custom order as a result.

Before we go any further, can you just tell me how many you need? That's the last piece of information we need. Your pictures tell us everything else we need to know, which is a huge help.

Once I know that, I'll email you an order link and price quote for that quantity.
A home owner from 94587 says:
July 3, 2020
Thank You Tom for getting back to me. I would need a full set for 2 windows including matching top sash guides. Therefore, 4 channel balances and 4 top sash guides.

Thanks Again,
Chris
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Tom from SWISCO responded:
July 6, 2020

Sounds good! I'll email you an order link and price quote now for that quantity.

Please note that the custom link I'm sending you doesn't include a top sash guide. You will need to add that to your cart separately.
5/8" Top Sash Guide
5/8" Top Sash Guide
18-008
$0.95
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