Balance does not come down all the way

A quick learner from Lakeland Fl says:
May 14, 2019

S500-29 Balance lnstalled window does not come all the way down Lacks a 1/2 inch

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Tom from SWISCO responded:
May 15, 2019

I'm sorry to hear that you're having trouble. Is it that the inside spiral rod does not extend enough? If so, I'm afraid we don't have an extended spiral for this balance. Would it be possible to redrill a new top installation hole 1/2" lower than the original to make up the difference?
A quick learner from Lakeland Fl says:
May 15, 2019
Yes I figured that out or a longer one and move it up thank you
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Tom from SWISCO responded:
May 16, 2019

Great. Glad we could help. 
29" Series 500 Spiral Balance
29" Series 500 Spiral Balance
S500-29
$9.57
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