Balance for Jordan windows and top sash guide

A handy person from Crowley says:
Have Jordan Windows, Series M21, 386G. The Balance Number is 2840, the top is similar to a 19-002, but I don't have any bottom shoe to compare to.
Also need a similar top sash guide, i can send dimensions if needed. Please let me know what other information you need.
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Paul from SWISCO responded:

We have known most customers who have Jordan windows go with our Series 390 channel balance with a 1-1/'8" depth bottom balance shoe. If your measurement should match with ours, then you should be able to go with our S390-29 with a 2840 option. For your top sash guide, we do not offer an exact match. However, we have recommended the 18-064 in the past for customers with similar windows. Look it over and let us know your thoughts. 

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Tom from SWISCO responded:

Hello again! I just wanted to update this discussion with a new part we recently added to our catalog. See our 18-199 top sash guide. I think this could be worth considering. Check it out and let me know what you think!

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