Balance for vertical window

A quick learner from NY says:
Lengh 31" 5/8" tubular have a 3030 JG inscription
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Bob from SWISCO responded:

Thanks for writing in. I am confident we can replace this channel balance, but that top fitting is giving me some pause. Can you show it to me from a a top angle? I want to just confirm exactly what you're working with here. Many thanks. 

A quick learner from NY says:
Is that a good picture!
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Bob from SWISCO responded:

Thanks for that. We can replace this balance for you, but it has to be custom made due to its unique design. We can build for you 31" balances that have the 19-020 Top and 15-003 Bottom fittings attached, along with a stamp option of 3030 for a sash weighing between 16 through 23 lbs. How many balances did you need? From there I'll get a quote written up for you.

A quick learner from NY says:
10 units
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Bob from SWISCO responded:

Thanks. I just sent you an email with a custom link enclosed to order (10) of these 31" balances, stamped 3030, and with the 19-020 Top and 15-003 Bottom attached. Let me know if you have any further questions. 

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