Balance help

A home owner from Grosse Pointe Farms says:
October 22, 2018
Hello, My block and tackle strings broke and the pins that hold the spring popped out. I was looking at your 35" Series 770 balance, however my parts are stamped DB E04 35E. Only see an option up to 35D. I need 2. Do you offer a 35E or can I send you my 2 block and tackle to get repaired? Let me know if there are any options. Thank you.
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Tom from SWISCO responded:
October 26, 2018

Thanks for your patience during this busy season. We can replace this balance, but it will have to be a special order since 35E is not a standard option. I'll email you an order link and price quote right now for 2 of them. Let me know if you have any questions!
35" Series 770 Balance
35" Series 770 Balance
S770-35
$13.82
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