Balance identification

A home owner from USA says:
I have ordered from you before but I wonder if you could help me ID this part to make sure I order the right one.
Thank you, David
User submitted photo of their window balance.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting, David. Please see our S385-34 channel balance. I'd also recommend a 3330 option.
A handy person from 92675 says:
Hi Paul,
Thanks for the previous info, I ordered 4 springs.
I noticed when I was taking the window out this part was broken and was screwed to the frame, I guess it catches the spring assembly right to engage it?
Do you have these or do you know where I can get them?
Thanks, David
User submitted photos of a top sash guide.
Profile picture of Paul
Paul from SWISCO responded:
Hello, David. Thank you for the order! As for this top sash guide, I recommend our 18-171. This appears to be a close match.
A quick learner says:
Thanks again, what a pleasure working with you and your site.
All best, David
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