I need to know which balances will work in my window. Hence; I sent the pictures of balances that came out of my window. I hope you will be able to help.
Todd
Balance identification
Home Owner from Vacaville Ca
Nov 30, 2015 7:23 am
Swisco, I need to know what balances I need for my windows. As in the phone conversation the two types of S-380-29 balances I ordered broke as soon as I put them in my window. I am going to send my order back but
I need to know which balances will work in my window. Hence; I sent the pictures of balances that came out of my window. I hope you will be able to help.
Todd
I need to know which balances will work in my window. Hence; I sent the pictures of balances that came out of my window. I hope you will be able to help.
Todd
4 Replies
Paul from SWISCO
Dec 2, 2015 9:13 am
Good morning, Todd. What exactly broke on the balance when you installed it? I recommend weighing your sash on a scale to make sure your original stamp of 2830 is correct. Also, the wrong balance guides or a faulty top sash guide might have done it.
Based on your photos, the balance looks like our S395-29. This comes with a 19-005 top and 15-001 (1-1/8" depth) bottom, pre-assembled. For your spring weight option, the 2830 appears to be the best choice, but this may not be correct. It is for a sash weighing between 16 through 23 pounds. If your sash weight falls outside this range, it would explain why the new balances broke.
Based on your photos, the balance looks like our S395-29. This comes with a 19-005 top and 15-001 (1-1/8" depth) bottom, pre-assembled. For your spring weight option, the 2830 appears to be the best choice, but this may not be correct. It is for a sash weighing between 16 through 23 pounds. If your sash weight falls outside this range, it would explain why the new balances broke.
Home Owner from Vacaville
Feb 8, 2016 3:32 pm
So I ordered he S395-29 (after weighing my sash) and they work just fine. However some of the plastic pieces in the upper corners of my windows need to be replaced. I cannot tell for sure which part they are. I would like to avoid ordering the wrong parts and having to send them back. I have attached a couple of pictures. Can you tell me what part these are so I can order the right ones.
Thank you,
Todd
Thank you,
Todd
Paul from SWISCO
Feb 9, 2016 1:27 pm
Take a look at our 18-009 and let me know how well the measurements compare.
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