Paul from SWISCO responded:
May 7, 2018
Thanks for all your detailed information, Maria. I believe we can help you with this, we just need some more information first. We need to know the length of the metal portion of the balance, as well as the number stamped on the balance. If you could also provide us with the depth of the bottom nylon attachment, that would be a great help. For your top sash guide, could you please upload an additional photo of one that is not damaged along with measurements? With all this extra data, we can get back to you with some replacement options. |