Balance picture

Question

Hi my name is Maria and just spoke on the phone with Casey, about replace balance . This are the picture of the what my windows having now. Also you will see 2 little pieces of white plastic that are broken and was screw on the window frame and have no idea if need or not.

Paul · Accepted Answer

Thanks for all your detailed information, Maria. I believe we can help you with this, we just need some more information first. We need to know the length of the metal portion of the balance, as well as the number stamped on the balance. If you could also provide us with the depth of the bottom nylon attachment, that would be a great help. For your top sash guide, could you please upload an additional photo of one that is not damaged along with measurements? With all this extra data, we can get back to you with some replacement options.