Balance picture

A quick learner from United States says:
Hi my name is Maria and just spoke on the phone with Casey, about replace balance . This are the picture of the what my windows having now. Also you will see 2 little pieces of white plastic that are broken and was screw on the window frame and have no idea if need or not.
Thumbnail of the uploaded file named 13043038307.jpg
Thumbnail of the uploaded file named 13043038306.jpg
Thumbnail of the uploaded file named 13043038305.jpg
Profile picture of Paul
Paul from SWISCO responded:

Thanks for all your detailed information, Maria. I believe we can help you with this, we just need some more information first. We need to know the length of the metal portion of the balance, as well as the number stamped on the balance. If you could also provide us with the depth of the bottom nylon attachment, that would be a great help. For your top sash guide, could you please upload an additional photo of one that is not damaged along with measurements? With all this extra data, we can get back to you with some replacement options.

How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
WATCH >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.