Balance pivot lock shoe in Ellison replacement window

Question

I have several of the Ellison 500 vinyl replacement windows. They were purchased in 1998. In several of them the plastic part that connects spring system to window have deteriorated to the point where it no longer securely holds the spiral metal rod that forms part if the spring system. The seller, Marsh Building Products of Kentucky, refereed me to your company. Do you have these parts?  Thank you

Casey · Accepted Answer

Hello,

We'd be happy to research your replacement options but we'll need to see an undamaged pivot shoe removed from the window, including the width and thickness, to compare to our inventory. Thank you!