Balance shoe?

A handy person from Tennessee says:
The shoe measures 1 1/4 wide 2" tall and 3/8 thick.
The pivot bar that goes with it is one screw 2" long 5/16 wide by 3/16
I found the bar but can't seem to find the shoe on your site. Please help
Michael.
Profile picture of Bob
Bob from SWISCO responded:

Thanks for posting, Michael. While we have a selection of pivot shoes with a thickness of 3/8", I am having trouble finding one with the thickness of 1" as well. Could you confirm that is the proper measurement? Better yet, could you provide us pictures of the pivot shoe removed from the window? This would help us better identify a possible replacement. Thank you. 

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