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Balance springs for fixed sash hurricane windows

Quick Learner from Riviera beach FL
Shaft Length 23 1/2 inches
Diameter of tube 5/8 inches
white tip
coastal environment so non-ferrous parts would be desireable

Located in Marina Grande highrise Riviera Beach FL

Have three windows with failures so need 6 balance springs
4 user uploaded images
6 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Thanks for reaching out to us. It looks like you have a heavy-duty type of spiral balance. We can help but it will have to be a custom order. Can you tell me the stamp printed on the tube? We'd also like to know the length of the tube itself. Lastly, can you confirm the color of the tube? I can draft a price quote once we have these details. 

Quick Learner from Riviera beach FL
There is no marking whatsoever on the plastic tube. The length of the tube is 23 1/2 inches exactly, not counting the plastic cap or hook. The plastic cap is white.
Emily
Emily from SWISCO
SWISCO
Expert

Thank you kindly for getting back to us. In that case, we will need the precise weight of the sash. The outer tube appears to be black or gray but it's hard to say which color for sure from these photos. Could you confirm that for us? 

Quick Learner from Riviera beach FL
The tube is plastic and is dark gray. I am not able to remove and weigh the sash.
Emily
Emily from SWISCO
SWISCO
Expert

I'm afraid we won't be able to help without the sash weight. Since there isn't a stamp, the weight of the window sash is needed and we can't move forward without it, unfortunately. I am very sorry for the inconvenience.

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