Balance string clip

A quick learner from Hamilton,ma. 01982 says:
August 18, 2019

Upper part of clip worn off. The small hole is for the string upper was for the that went the frame I have had 4 brake ion the past 6 months these are renew by Anderson . They are 12 years old renew will not help me they are past the warranty i think I am heading into trouble oh I forgot these are upper sash.i hope you can help me out thank you for helping me out. Ed Thank you

Thumbnail of the uploaded file named 1DFBF395-39E4-43D0-B290-5AE25F8CFF59.jpeg
A handy person from S.hamilton ma 01982 says:
August 21, 2019
Top of the hook is worn or broke off it attaches to the side of the upper sash window frame 4 have broke in the past 3 months do you have anything I can use I have looked at terminal hook part no.15-043 looks close let me know how you make out
Thumbnail of the uploaded file named image.jpg
Profile picture of Paul
Paul from SWISCO responded:
August 22, 2019

Unfortunately, we will not be able to replace the clip alone. We will need to see photos of the entire balance. 
A handy person from S.hamilton ma 01982 says:
August 22, 2019
Ballast is 22 in long by 5/8 thick
Thumbnail of the uploaded file named image.jpg
Thumbnail of the uploaded file named image.jpg
Profile picture of Paul
Paul from SWISCO responded:
August 28, 2019

Thanks for the added photos. Your balance looks like the Andersen 200 Series Tilt-wash Balance. You will need to go to Renewal by Andersen for assistance; this is not the same as Andersen itself. That said, if your balance is otherwise undamaged and you just need the screw-on clip, I'm happy to say that I was wrong: you should be able to use something like our 19-043. Take a look and see what you think.
Block and Tackle Screw-in Clip
Block and Tackle Screw-in Clip
19-043
$0.74
Modifying the Series 795 Balance
Modifying the Series 795 Balance
GUIDE
READ >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.