Balancer rod replacement

Home Owner from Colorado

Apr 8, 2024 7:11 pm

Hello,

I'm looking to replace a balancer rod that is broken. I included the stamp that is on it. Do you carry this particular one? If additional photos are needed, I am happy to provide them. Also, does it make sense to replace both if only one is broken?

Thanks!

Beth

2 user uploaded images

6 Replies

Jasmine from SWISCO

Apr 9, 2024 10:32 am

Hi Beth,

Thanks for writing in! I am confident we can supply you with the replacement balances you need but I will need to see additional photos to ensure we are providing your with the correct recommendation.

I'll need to see clear photos of the front of both top and bottom nylon attachments. I'll also need to see a photo of the pulley system located in the center of the balance.

Please let me know if you have any questions in the meantime.

Home Owner from Colorado

Apr 9, 2024 7:29 pm

Hi! Is this what you are looking for? I have never dealt with these before so I am new to this.

3 user uploaded images

Jasmine from SWISCO

Apr 10, 2024 8:57 am

Thanks for the photos, they help a great deal! Your balance appears to be either the S380-27 with a 1" shoe or the S385-27 with a 1-3/32" shoe. To determine which series you need for your replacement, you'll need to confirm the depth measurement of your bottom shoe.

Since your balance has 26 5 stamp, you can select the 2650 stamp option.

Comparison of the S378, S380 and S385 balance shoes.

Home Owner from Colorado

Apr 10, 2024 10:23 am

This is great, thank you! I think it is the 1 3/32" option. What is your return policy if I am incorrect?

Thanks again!

Jasmine from SWISCO

Apr 10, 2024 11:39 am

I'm happy to help! We have a 30 day return policy. The entire policy can be reviewed here.

Please let me know if there is anything else I might be able to assist with.

Have a great day!