Balancer to hold window up

Home Owner from Scranton, PA
Parts similar to pictured broke in one window
Now the top window will not stay shut and falls down without a piece of wood to hold it up. Hardware from that window is broken. There are Thermolite windows.
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2 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hello there!

Thank you for reaching out to us. I'm afraid the pivot shoe is too obscured by the window track. Can you remove it and show us a few photos? The video below will show you how to do so using the cut out method. 

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