Parts similar to pictured broke in one window
Now the top window will not stay shut and falls down without a piece of wood to hold it up. Hardware from that window is broken. There are Thermolite windows.
Balancer to hold window up

Home Owner from Scranton, PA
Sep 22, 2024 7:36 pm
1 user uploaded image
2 Replies

Emily from SWISCO
Sep 26, 2024 9:23 am


Hello there!
Thank you for reaching out to us. I'm afraid the pivot shoe is too obscured by the window track. Can you remove it and show us a few photos? The video below will show you how to do so using the cut out method.
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