Paul from SWISCO responded:
April 27, 2017
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Paul from SWISCO responded:
April 27, 2017
I'm a little confused. Based on your original post, I don't see how replacing the entire balance will help. You said yours are in good condition. Plus, it still won't fix the fact that your top sash guide is broken. Many customers with your same balance system reported that our 18-065 worked well to replace their old top sash guide.
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Paul from SWISCO responded:
April 28, 2017
Oh, I see. In your pictures, you were pointing to the top sash guide as if that was the broken part. However, now you're saying that it's the top attachment on the balance that needs to be replaced. If you just want to replace the nylon attachments and reuse the balance, see our 15-093 bottom fitting and 19-038 top fitting, as well as our 62-005. Also watch the video below on how you can replace these.
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