Balancer and window

Question

Which balancer is this? The window frame is broken at the top corners. Does that broken part have anything to do with the balancer operation?

Casey · Accepted Answer

Hello,

We'd be happy to look into this for you, but we'll need to see photos of both ends of the metal channel of your balance assembly. We'll also need to see an intact top sash guide removed from one of your windows to compare to our inventory. Thank you!