Balancing part is broken

A home owner from Fremont, California says:
I have the sticker of window size for single hung window and the parts that need to be replaced.
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Casey from SWISCO responded:

Hello,

With this combination of attachments, you could have either an S380-27 or S385-27 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 2640 spring strength options for your replacement balances.

Thank you and let us know if you have any other questions or concerns.


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