Barber and Ross balancer

A home owner from Virginia says:
August 26, 2018
Stamped on the u-channel holding the spring is three lines of print:
28C
3.S.I
RO

The insulated sash measure 29Wx30.25H
Two pulleys, string, and a 15x3/8 spring in u-channel, held in with pins/rivets. The sash clip-in has also failed (unsure how to remove).

Thanks
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Paul from SWISCO responded:
August 31, 2018

We can help replace this balance, but it will have to be a special order. Before we begin, can you tell me the width, height, and length of the metal balance channel? I would also like one photo of the clip on the end of the cord and one photo of the sash clip-in you are having a problem with. Finally, please just tell me how many you need. 

Once we have this information, we will do our best to find you what you need!
A home owner from Virginia says:
September 23, 2018
Hopefully this helps. 1/2
A home owner from Virginia says:
September 23, 2018
Hopefully this helps. 2/2
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Tom from SWISCO responded:
September 25, 2018

Thank you! These are a huge help. We have everything we need to get started, I just need to know how many you need. Once I know that, I'll email you a special order link and price quote.
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