To Whom It May Concern,
I had a window installed by Crystal Windows company and I need to replace parts that is currently broken. It is a bay window on the right side part that locks the window in place when it is rolled down. The company told me to ask you. If you have any questions, please email me or call me.
Hello there!
I'm not sure what you may have here. Would it be possible for us to see this lock removed from the window? Let us know!
Thanks for getting back to us. It sounds like the problem could be the operator. One idea would be to "bend" the arms up to try to keep it from hitting the frame. Another idea would be to see where it is hitting and try using a file to keep it from hitting. You may possibly need to replace the operator. Also, check the window sill to see if it rises up in the middle causing the operator to hit.
For the casement lock and operator, see if the specifications of the 38-036 and 39-473 match up with your old hardware.
