Bedroom casement window broke, need to repair

A home owner from Bedroom says:
June 21, 2019
Need help - daughters bedroom window broke.
Thumbnail of the uploaded file named D03A711E-2954-477C-A642-C39A0A3D215D.jpeg
Thumbnail of the uploaded file named AE40BCC2-9FEC-4CE4-858C-A0E4E7C58335.jpeg
Thumbnail of the uploaded file named D12716ED-776B-4918-903C-5BAA023B03B7.jpeg
Thumbnail of the uploaded file named 6C15BDDF-78B5-4DC5-82DC-9FB9D9706469.jpeg
Thumbnail of the uploaded file named 51F7FDFE-CA1D-4FA4-B0F1-75DDA69A5485.jpeg
Profile picture of Bob
Bob from SWISCO responded:
June 25, 2019

Thanks for writing in. See our 39-031 and 39-032. Look over the dimensions to confirm they match your old hardware. If you need a new cover or handle, see our 39-107 or 39-114L. Let me know what you think. 
A home owner from Bedroom says:
June 25, 2019
I have no idea what I am looking for to compare the two models. Am I looking for some type of dimension and see which matches up better? Are you able to provide me with the dimensions on both those models and I can compare to what I have? Like I said, I am a female in my 60s and not familiar with this type of home improvement project. Any additional information you can provide me is greatly appreciated. Thank you
Profile picture of Bob
Bob from SWISCO responded:
June 26, 2019

Ah, let me clarify. The dimensions I need you to compare to your old operator can be seen below. The 39-031 and 39-032 are the same model, just for opposite-sides of the window. I am fairly confident this operator type is exactly what you need, but best to look it over to be safe. If you need help on removal and replacing the operator, see the video below. 

Dimensions for 39-031
Dimensions for 39-031
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-031
$29.70
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-032
$29.70
Truth Hardware Operator Cover
Truth Hardware Operator Cover
39-107
$3.30
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
VIDEO
WATCH >
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
SWISCO Window Operator Crank Handles
SWISCO Window Operator Crank Handles
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.