Tom from SWISCO responded:
July 7, 2020
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Yes, thank you these look like a good match. Thank you I will order now, you have saved me a lot of running around, thank you thank you.
Annette
Hi. ] received my order and the bottom hardware is wrong and not what I even ordered and not even close to what we agreed on that would be the best fit for closet doors. I am sending you pictures of what I received. Also there was no invoice with my order.
Thank you,
Annette
Bob from SWISCO responded:
July 16, 2020
Hi Annette. I'm not even sure what the heck these hinges are, but it's definitely not the (4) 23-021 and (4) 23-046 you and Tom agreed upon. There was obviously some sort of mix-up in our warehouse. I apologize for this error, and I'm seeing to it that we send out what you actually ordered as soon as possible. Sorry again, and thanks for letting us know. |
Hi, I was wondering if there is a video to show me how to take off old ones, and put the new ones on...I have tried to take off , but no luck? Also thank you very much for sending me the righr part.
Thank you,
Annette
Bob from SWISCO responded:
July 21, 2020
These guides and rollers are hooked into cutouts into the door. To remove the old guides, you'll likely have to pry the tabs off the frame with a pair of needle-nose pliers. We find that works best. |