Better Built Slider 72 x 80 3910 vinyl bride 6' slider

A quick learner from Texas says:
July 21, 2017
I am needing to replace the bottom rollers but need to be sure to get the right roller for this door. The receipt from Lowes show item number 41278 (28255) and description above in subject.
Profile picture of Tom
Tom from SWISCO responded:
July 25, 2017
That item information isn't helping me narrow down the possibilities. Can you send some photos of the door roller you need to replace? We'd like to see it removed from the door.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.