Better Built Window Parts

A quick learner from USA says:
My friend, Doreen, has issues with her BetterBilt windows. Another parts company recommended we email you and see if you have the parts. Am sending pictures that my friend provided. Would appreciate if you call her between 12 noon and 5pm to discuss the parts. If no answer, please leave a message with name/ph#/best time to call you back and she'll be happy to return your call.

Thank you,
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
I think you should consider our 15-045 pivot shoe and 26-375 pivot bar. If you also need the balance, see our S900-29 spiral balance. All orders can be placed directly on our site.
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