Bi-Fold pin assembly

A quick learner from USA says:
Need help identifying Bifold assembly. Problem is the door doesn't close- it just hangs there. The door is catching and scrapping the inside of the door.
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Bob from SWISCO responded:

Thanks for writing in. If the door's dragging, tightening the pins _could_ help the operation. The video below details this process. Otherwise, we ask that you provide us the diameter of the pin as well as the diameter of the cap; also, if you know the brand of the door, perhaps from a sticker on the door, that would be of great help. Many thanks.

A quick learner from USA says:
Hi! I corrected the problem and have the doors operating smoothly.
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Bob from SWISCO responded:

That's great! 

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