Bi-Fold pivot keeps coming off the door

A home owner from New Rochelle, NY says:

I have a Bi-Fold Closet door which is 6 feet wide and the bottom pivot (23-119) keeps on coming off from the door. A replacement does not stay for long. Does it come longer/bigger width, than the size of 23-119 so the door's weight does not give too much pressure on it ?

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Paul from SWISCO responded:
May I ask what type of pin are you using? There is a chance you may need a new pin because the spring has worn and isn't giving too much pressure down on the floor to keep the 23-119 bottom pivot in the pivot bracket. I would also like to encourage you to check the pivot. It could have worn out as well. Get back to us and let us know how this all worked out for you.
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