I have two windows that are missing the stem, the cover, and the handle. I read a post from someone to Swisco that I may need to replace the EntryGard Dual Arm Operator, 39-031 and 39-032. I looked at it online and it shows that the long arm is 10 3/4" but mine is only approximately 9 1/2". The short arm is the same at 4 7/16". Can you please tell me the part number so I can order the correct one. The pictures above show two different windows that have the same size operator.
Thank you.
BiltBest Truth old Casement Windows
Quick Learner from Louisville, KY
Jul 21, 2024 6:14 pm
4 user uploaded images
2 Replies
Bob from SWISCO
Jul 21, 2024 6:58 pm
Thanks for posting. I'm afraid we don't carry a version of this operator with the longer straight arm. Are you measuring it as is shown below? Please confirm.
Dimensions for 39-031
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