BiltBest Truth old Casement Windows

Quick Learner from Louisville, KY
I have two windows that are missing the stem, the cover, and the handle. I read a post from someone to Swisco that I may need to replace the EntryGard Dual Arm Operator, 39-031 and 39-032. I looked at it online and it shows that the long arm is 10 3/4" but mine is only approximately 9 1/2". The short arm is the same at 4 7/16". Can you please tell me the part number so I can order the correct one. The pictures above show two different windows that have the same size operator.
Thank you.
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2 Replies
Bob
Bob from SWISCO
SWISCO
Expert

Thanks for posting. I'm afraid we don't carry a version of this operator with the longer straight arm. Are you measuring it as is shown below? Please confirm. 

Dimensions for 39-031
Dimensions for 39-031

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