Bottom Sash Clip Question

A contractor from USA says:
Im sending 2 pictures - the one that is taller is the 17-005 that i purchased. this is too long as it keeps the window open when down. Len
User submitted photos of sash clips.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
I just went to the archives and pulled out a "Portume" window, which takes this clip, and I installed the 17-005. I did notice that the 17-005 clip was slightly longer, but it did not interfere with the operation of the window as far as I could see. Also keep in mind that in your pictures, you show the 17-005 upside-down. If you installed it that way, it may account for why the window won't close. Try flipping it around and see if that helps.
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